Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at hello@juno-studio.com. We will provide you with a return address to send your items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@juno-studio.com.

 

Damages and issues
If you receive your item and find that there is something wrong, such as the item is damaged or you have received the wrong item. Please contact us immediately so that we can evaluate the issue and make it right for you. 

Exceptions / non-returnable items
We cannot accept returns on earrings.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received your return, and confirm if the refund is accepted. If accepted, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.